Terms and Conditions

These conditions of use explain the main rules that apply when you access Ozoon’s website, create and use a player account, deposit and withdraw, play casino games, use the sportsbook or poker services where available, and take part in promotions.

By visiting the site, registering an account, making a deposit, or using any Ozoon service, you confirm that you understand and accept these service terms. If you do not agree, please do not use the platform.

These platform rules are written to set clear expectations and help protect both players and the operator through consistent, fair standards.

Who Can Use Ozoon (Adults Only)

Ozoon is intended for adults only.

• You must be at least the legal gambling age in your jurisdiction (and in any case not under 18).
• It is your responsibility to make sure that online gambling is lawful where you are located and that you are allowed to use the services.
• Ozoon may restrict or block access in certain countries, regions, or territories. Availability can also differ by product (casino, sports, poker) and by payment method.

Creating an Account: Simple Rules That Keep Things Fair

To use the full service, you’ll need to register a player account. When you do, you agree that:

• The information you provide is accurate, complete, and kept up to date (name, address, contact details, date of birth, and other requested data).
• Your account is registered in your own legal name and is for your personal use only.
• Only the number of accounts permitted by Ozoon may be created and used. In most cases, this means one account per person, household, device, and shared environment where reasonable.
• Ozoon may refuse, suspend, or close accounts where registration details are inconsistent, incomplete, or appear misleading.

Identity Checks (KYC): What Ozoon May Ask For and Why

To protect players and meet legal and security standards, Ozoon may request verification at registration, during gameplay, before processing withdrawals, or when account activity requires review.

Verification may include requests for documents or information such as:

• Proof of identity and age (for example, government-issued ID)
• Proof of address
• Proof of payment method ownership (or source of funds where appropriate)
• Confirmation of contact details
• Additional information needed to keep the account secure and compliant

If verification is not completed within a reasonable time, certain actions may be limited (for example, withdrawals, bonus conversion, or access to specific payment methods).

Account Safety: Your Login, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether authorized by you or not.

Your account must not be:

• Shared with another person
• Sold, transferred, or assigned
• Used on behalf of someone else
• Accessed through unauthorized tools intended to bypass security controls

If you believe your account has been accessed by someone else, contact support as soon as possible.

Deposits, Withdrawals, and Account Balances

Ozoon supports a range of payment methods, which may include Bank Transfer, Interac, Visa, MasterCard, and cryptocurrency options such as Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC), and Tether (USDT). Availability may vary by location and by your verification status.

Key points to expect:

• Minimum and maximum transaction limits may apply.
• Processing times can vary depending on payment method, security checks, and banking or blockchain conditions.
• Withdrawal requests may be reviewed before approval. This can include verification checks and a review for fraud prevention, chargeback risk, and promotion compliance.
• Your displayed balance may include different balance types (for example, cash funds and bonus funds). Bonus balances are typically not withdrawable until the relevant requirements are met.

Ozoon may apply reasonable checks before completing transactions, including to confirm account ownership, payment method ownership, and lawful use of the services.

Bonuses and Promotions: Bonus Terms Always Apply

Bonuses, free spins, and promotional offers are optional and usually come with additional bonus terms that apply alongside these general account rules. Before opting in, you should review the promotion-specific rules shown on the offer and during deposit.

Common conditions may include:

• Eligibility rules (including location and account status)
• Minimum deposit requirements
• Wagering requirements and contribution rates by game type
• Time limits for using a bonus or completing wagering
• Game restrictions (some games may not contribute - for example, Craps may contribute 0%)
• Maximum conversion or maximum withdrawal limits where stated
• Sticky bonus rules, where bonus funds are not withdrawable until wagering is completed

Examples of promotion rules you may see on Ozoon include welcome offers with multiple deposits, sports bonuses, poker bonuses earned via points, and referral promotions. Some offers may not be available in all regions - for example, certain promotions may be limited in Canada (excluding Quebec).

If you request an early withdrawal while a bonus is active (or before the requirements are met), you may forfeit the bonus and any related bonus winnings, as described in the relevant promotion rules.

Game Access and Service Availability: What to Expect Day to Day

Ozoon works to provide smooth access to games and account features, but the service is provided on an as available basis. This means availability can change due to:

• Scheduled maintenance or urgent updates
• Game provider or platform changes
• Device or browser compatibility
• Location-based restrictions
• Network issues or other technical problems

Ozoon may add, remove, suspend, or limit games, promotions, or features at any time. This includes content supplied by third-party studios and platform providers.

Fair Play Standards: What’s Not Allowed

Ozoon expects players to use the platform honestly and for personal entertainment. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Providing false, stolen, or misleading information
• Fraud, attempted fraud, or assisting others in fraud
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally reversing legitimate deposits
• Bonus misuse (including using multiple accounts or patterns designed to exploit promotion rules)
• Attempting to manipulate games, outcomes, betting markets, or platform systems
• Using bots, scripts, automation, or unauthorized software that affects gameplay or site operations
• Allowing another person to access or use your account

If Ozoon reasonably believes prohibited activity has occurred, it may take protective action as described below.

When Ozoon Can Limit Service or Close an Account

To protect players, the integrity of the games, and the security of transactions, Ozoon may, where reasonably necessary:

• Refuse service or restrict access to parts of the platform
• Limit deposits, withdrawals, or account functions while checks are completed
• Remove promotional eligibility or cancel bonus benefits tied to misuse
• Withhold or reverse promotion-related rewards where offer rules were not met
• Suspend or close an account when rules have been breached, verification is incomplete, or activity appears fraudulent or abusive

When possible and appropriate, Ozoon aims to handle reviews in a balanced way and communicate outcomes through the account or via support.

Mistakes, Display Errors, and Technical Problems

From time to time, technical issues may occur - such as interrupted sessions, game malfunctions, incorrect display of balances, pricing errors, bonus crediting mistakes, or errors caused by third-party systems.

If an obvious error occurs, Ozoon reserves the right to correct it and to address the consequences in a fair and reasonable manner. This may include voiding wagers or adjusting balances where results were affected by a malfunction or incorrect crediting.

Responsible Gaming: Keeping Play Healthy

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or starts to feel difficult to control, consider using responsible gaming tools that may be available on the platform (such as deposit limits, time limits, cooling-off, or self-exclusion where supported).

You can also review the guidance available on the site’s Responsible Gaming page.

Intellectual Property and Acceptable Use of Site Content

The website design, brand elements, logos, text, graphics, software components, and other original materials on Ozoon are owned by Ozoon or used under license.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any site content without prior written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some services on Ozoon are supplied or supported by third parties, including game studios, payment processors, identity verification partners, and platform technology providers. Certain features may also link to third-party sites or tools.

Ozoon is not responsible for the availability of third-party services, and these providers may have their own operational limits or policies. Where third-party services affect your experience (for example, payment processing times or game availability), Ozoon will make reasonable efforts to support you, but cannot control external systems.

Limits on Liability (In Plain Language)

Ozoon is not responsible for losses or damages caused by circumstances outside its reasonable control, including:

• Internet or device issues on your side
• Unsupported browsers, devices, or outdated software
• Service interruptions, maintenance, or technical failures
• Third-party outages (payment networks, blockchain congestion, game provider downtime)
• Mistakes caused by incorrect information you provide
• Misuse of your account or failure to protect your login details
• Events commonly considered force majeure (for example, major outages or events that prevent normal operation)

Nothing in these conditions is intended to limit any rights you may have under applicable consumer protection laws where such limitations are not permitted.

No Promises of Constant Availability

Ozoon provides the website, games, and related services on an as is and as available basis. While stability and security are priorities, uninterrupted access and error-free operation cannot be guaranteed at all times.

Updates to These Service Terms

Ozoon may update these platform rules from time to time to reflect operational, legal, security, or product changes. The most recent version published on the website will apply from the date it is posted, unless a different effective date is stated.

Continuing to use the site after changes are posted means you accept the updated terms. It’s a good idea to review this page periodically.

Other Policies You Should Review

These conditions work alongside other important site policies, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms (promotion-specific rules)
• AML/KYC policy and payment-related rules where applicable

If there is a conflict between a promotion’s specific rules and these general account rules, the promotion rules typically apply for that promotion.

Contact Ozoon Support

If you have questions about these conditions of use, your account status, verification, payments, or promotions, you can contact Ozoon support through the available channels, including email at support@ozoon.eu, live chat, or the FAQ section where available.

Using Ozoon should feel clear and predictable. These rules exist to set fair expectations, protect accounts, and support a secure gaming environment - and your continued use of the platform confirms your agreement with them.